Frequently Asked Questions
Q. What is the best way to store Miyoko’s Creamery cheeses?
A. As a general rule, all of the cheeses will keep for 30 to 90 days under refrigeration; the “best by” date is stamped on the back of each box, and differs according to the cheese. If you want to keep your cheese longer, however, you can always freeze them.
The cheeses that are best kept in the refrigerator are the Smoked Farmhouse, Sharp Farmhouse, and Rustic Alpine, which will continue to age and become firmer over time. While freezing will not affect quality, your cheese won’t improve in flavor or texture, either (in other words, it will remain unchanged).
Double Cream Chive, Sundried Tomato, and the newly formulated Winter Truffle freeze beautifully, which helps if you are going to travel with them. If you plan to keep them for longer than the recommended shelf life, it’s a good idea to stick them in the freezer.
While the Loire Valley, Black Ash, and Herbes de Provence can be frozen, it’s best just to keep them refrigerated and consume them within their shelf life.
Q. What cultures do you use? Are they vegan?
A. We use proprietary cultures that do not contain any animal products. Yes, they are vegan!
Q. What is nutritional yeast, and does it contain MSG?
A. Nutritional yeast is an inactive yeast grown primarily for nutritional purposes. It is high in protein and B vitamins, including B12. It is common in vegan cuisine and products, as it contributes to an overall cheesy flavor and adds umami. Nutritional yeast products do not have any added monosodium glutamate; however, all inactive yeast contains a certain amount of free glutamic acid because when the yeast cells are killed, the protein that comprises the cell walls begins to degrade, breaking down into the amino acids that originally formed it. Glutamic acid is a naturally occurring amino acid in all yeast cells, as well as in many vegetables, fungi and meats.
Q. Do you ship to Canada?
A. It's a happy day when even Canadians can get our cheese! While we don't ship directly to Canadian customers, Canadians can order from Vegan Supply, an online purveyor of vegan goodies in Canada.
Q. When will my order ship?
A. Miyoko’s Kitchen ships only on Mondays, Tuesdays, and Wednesdays via FedEx 2-day delivery. Orders placed before Wednesday at 10:00am (PST) will be sent out that same week. Orders placed after Wednesday 10:00am (PST) will be shipped the following Monday, Tuesday, or Wednesday, and will arrive two days after shipping (the exact day of shipping depends on your location). Once your items have left our building you will receive an email notification and FedEx tracking number. FedEx will not require a signature to complete your delivery. Items are perishable and should be refrigerated as soon as possible.
Q. I left my cheese in the refrigerator for a little longer than recommended. I noticed a fluffy white spot of mold. Can I just scrape it off and still eat it?
A. Yes. White mold is not harmful, and is in fact the mold used for Brie and other bloomy rind cheeses. It is primarily an aesthetic concern.
Q. Can I enclose a gift message with my order?
A. We appreciate your patience as we work to make this an option through our website. If you would like to include a gift message with your order, please email firstname.lastname@example.org with your order number and personalized message. We will be sure to pass the message along!
Q. Can I purchase a gift card?
A. Yes, we have gift cards available for sale.
Q. I want to buy a large amount of your cheese for an upcoming wedding/anniversary/fundraiser. Would I be able to get a discount if I buy above a certain amount?
A. If you have a caterer or someone with a resale license, please have them order our products from our wholesale site.
Q. Can I franchise a Miyoko’s Creamery in my area or be a distributor for my local stores?
A. Right now, we do not have a franchise plan in place. But we’re tickled pink you asked!
Q. Do you give tours of your Creamery?
A. Our plans to build a retail storefront are on hold now, but we are planning on scheduling tours on certain days. Keep checking our Facebook page for announcements when this program starts.
Q. Are you hiring?
A. If you are interested in employment, please send a resume and cover letter to email@example.com.
Q. Are any of your products considered Kosher?
A. We are not certified Kosher at the time, but we are planning on getting certified in 2016.
Q. Will you have a cookbook or place on your website for recipes using your products?
A. We do have a section on our website where we share some recipes. We are always cooking up dishes with our cheeses in our kitchen, often for our employee meal program, but we have to become more diligent about sharing the recipes online with readers! Miyoko's books, The Homemade Vegan Pantry, the Art of Making Your Own Staples, and Artisan Vegan Cheese, are both available for sale on our site, as well as at other online and brick-and-mortar booksellers.
Q. A lot seems to go into shipping your products. Is any of the packaging (freeze packs included) recyclable? How about the packaging for your cheeses, wrapping and outer box?
A. YES! We spent a lot of time finding eco-friendly packaging that will keep your products cold. The box and the insulation are both recyclable! As for the gel packs, please refreeze and use them again.
Q. About the Loire Valley -- can you eat the fig leaf, or should it be removed?
A. Eat the whole thing! The fig leaf is edible and delicious.
Q. Where did your collections go?
A. Due to customer demand we have created a 'Mix and Match' create your own collection! You are now able to pick and choose products that we have in stock as you wish.
Still have a question for us? Email firstname.lastname@example.org with your inquiry! We are so thankful for your love and support of our products!
~ The Miyoko's Kitchen Team